Terms, Cancellation & Refund Policy
Effective date: August 21, 2026
These Terms, Cancellation & Refund Policy (“Terms”) apply to consulting, advisory, performance-review, and leadership-mentoring services provided by HPCM Hospitality (“HPCM,” “we,” “us,” or “our”). By booking or purchasing a service through hpcmhospitality.com, you agree to these Terms.
SERVICES
HPCM provides hospitality consulting, operational advisory, hotel performance reviews, leadership mentoring, and related professional services. The scope, duration, price, and delivery method for each service are displayed during booking or described in a separate written agreement.
BOOKING AND PAYMENT
Appointments are subject to availability. Paid services require full payment online at the time of booking unless HPCM agrees otherwise in writing. Payments are processed through Wix Payments or another payment provider made available through our website.
Your appointment is confirmed when you receive a booking confirmation. You are responsible for providing accurate contact information and being available at the confirmed time.
CANCELLATIONS AND RESCHEDULING
You may cancel or request to reschedule an appointment at least 24 hours before its scheduled start time.
Cancellations made at least 24 hours in advance are eligible for a refund of the service fee. Approved refunds are returned to the original payment method and may take several business days to appear, depending on the payment provider and financial institution.
Cancellations made less than 24 hours before the appointment are nonrefundable. HPCM may, at its discretion, permit one rescheduling request when circumstances reasonably justify it.
NO-SHOWS AND LATE ARRIVALS
If you do not attend a scheduled appointment and have not canceled at least 24 hours in advance, the payment is nonrefundable.
If you arrive late, the appointment may still end at the originally scheduled time. A substantially late arrival may be treated as a no-show.
CANCELLATION BY HPCM
If HPCM must cancel an appointment, you may choose to reschedule without additional charge or receive a full refund of the amount paid for that appointment.
FREE PERFORMANCE REVIEWS
There is no charge for a complimentary Performance Review. Please cancel or reschedule as early as possible if you cannot attend so the appointment time can be made available to another prospective client.
CLIENT RESPONSIBILITIES
You agree to provide information that is accurate and reasonably necessary for HPCM to perform the requested services. You remain responsible for all business, employment, operational, financial, legal, and management decisions affecting your company or property.
CONFIDENTIALITY
HPCM will treat nonpublic information shared during an engagement as confidential and will use it only to provide services, except when disclosure is authorized, required by law, or reasonably necessary to protect legal rights or safety. Separate written agreements may contain additional confidentiality provisions.
PROFESSIONAL JUDGMENT AND RESULTS
HPCM provides recommendations based on professional experience, available information, and the circumstances of each engagement. Business outcomes depend on many factors outside HPCM’s control. HPCM does not guarantee specific financial, operational, occupancy, profitability, or investment results.
INTELLECTUAL PROPERTY
Unless a separate written agreement states otherwise, HPCM retains ownership of its preexisting methods, templates, tools, and general know-how. Clients may use reports and materials prepared specifically for them for their own internal business purposes.
WEBSITE USE
You may use this website only for lawful purposes. You may not attempt to disrupt the website, obtain unauthorized access, misuse booking or payment systems, or copy protected website content without permission.
CHANGES TO THESE TERMS
HPCM may update these Terms periodically. Updated Terms will be posted on this page with a revised effective date. The policy in effect when an appointment is booked generally applies to that booking unless applicable law requires otherwise.
CONTACT
Questions about appointments, cancellations, or refunds may be directed to:
HPCM Hospitality
info@hpcmhospitality.com
(815) 721-6719